Surveys in Business Process Management †MyAssignmenthelp.com

Question: Diascuss about the Surveys in Business Process Management. Answer: Introduction The Global Management Account services is a company that performs the outsourcing of the Management Accounting services. The company is looking to develop a suite that would be addressing the small and the medium sized businesses. The company provides a full suit of services to their clients. This report is used for the description of the current procedures of the organization and discuss the inefficiencies on the process and discuss the possible solution for the current inefficiencies. It has been thought the development of an information system would provide an efficient The purpose of the system is to provide the organization with a solution so that the quality of the services and the timeliness of the services provided to the clients are better the competitors of the organization. In addition to this, the system should also provide a better labor management for the organization. Participants, Inputs and Outputs to the current system The Global Management Account Services have six core services: Source new clients Support personnel Develop and maintain systems Provide administrative services Manage finance and compliance The participants input and output of the current system are provided in the table below: Participant Input Output Client, Sales team Contract signing Copy of the contract Account receivables, clients Copy of contract Invoice System, Client Copies of invoice Client receives invoice File Account receivables Payment Cash Reconciling debts Client Reconciling debts Client Follow Up file Two forms of the unpaid debts are generated System Remainder File Debts collector Unpaid debts file Accounts Receivable, suppliers Invoice Reports generated Account processing department, Compliance team Weekly Reports Payroll department, sales representative Payment information Commission Sales representative Receive payroll Payroll letter Account Processing team, compliance team Monthly payroll report Process Flow or Activity Descriptions The process flow and the activity descriptions of the system are provided below: Participant Input Process Output Client, Sales team Contract signing The client signs the contract, the copy of the contract is send to the account receivables Copy of the contract Account receivables, clients Copy of contract Maintains customer information Billing the client Invoice System, Client Copies of invoice One is sent to the client The other is stored as file Client receives invoice File Account receivables Payment Monitoring Cash Reconciling debts Client Reconciling debts Checking whether the client has paid the debts or not Client Follow Up file Checks if the client has paid the debts or not Two forms of the unpaid debts are generated System Remainder File Debts collector Unpaid debts file Accounts Receivable, suppliers Invoice maintain supplier information process invoice expense claim processing creditor payments supplier statement reconciliation Reports generated Account processing department, Compliance team Weekly Reports Payroll department, sales representative Payment information The commission is added to the payroll of the sales representative once the client pays the fees Commission Sales representative Receive payroll Transfer of the payroll super annulation remittances are send to their nominated companies Payroll letter Account Processing team, compliance team Monthly payroll report Exceptions The exception to this system is that if the client doesnt pay the required debt and the payment is processed as bad debt and the bad debt process is then handled by the account processing department. They store the bad debt in their records. The main strength of the process are that the processes are verified at each and every lane in the business process model. The payment made by the client is verified at all the steps and the procedures are directed according to the result of the previous procedures. In addition to this, all the procedures are correctly documented and the procedures are stored in the organization file system. The main inefficiencies in the procedure of the company are that the process does not correctly define what is two be done with the bad debt. Additionally, from the business process model it is also noted that the procedures take up a lot of time as each and every process is to be done manually. Hence, the inefficiencies in the system are prevalent and these in efficiencies are to be removed from the current procedures. Use of Information Technology The main inefficiencies in the systems can be addressed very easily with the use of in formation technology. An information system for the GMAS can be proposed for the resolution to the in efficiencies in the process management and time consumptions in the procedure of the system. The information system would also provide the organization with the data storing method on the system itself and also the system would be providing the organization with the efficient registration and documentation system within a single system. Additionally, the system would able to store data for both the clients and the employees of the organization and also the procedures would be automated in the system such as the follow up with the clients and the monthly reports can be produced automatically. The information system can be designed using the Asp.net platform that would be used by the administrator. Additionally a portal can be developed where the clients and the employees can login and perform their tasks. The back end of the system can be developed using the C# languages and the system can also make use of the Microsoft SQL database that would be storing the data of the system very easily. The payment and the other documents can be dispatched to the individuals via mail services implemented in the system. The re-engineering process of the business for the organization has to be developed with the existing system in place and the evolutions should be taking place with the exiting system. The information system is to be integrated with the existing procedures in the business of the GMAS Company. The information system would be helping in automating the already existing procedures of the organization. There are no requirement of new set up in the organization. The information system would be set up using the current business process model for the organization. Bibliography Chang, J. F. (2016). Business process management systems: strategy and implementation. CRC Press. 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